Biz360 Offers Best-in-class Support For Customers

Biz360 Announces 5x24 Global Service Response

REDWOOD CITY, Calif. — January 28, 2010 — Biz360® Inc., the leading provider of social media monitoring and market intelligence solutions, is now offering 24-hour customer support throughout the business week for all clients. Clients in any location can submit questions to the recently launched Community Portal at all times during the business week, where trained Biz360 agents review and respond to each request.

The Community Portal is staffed from 8:00 am Monday morning for those in Asia, through 5:00 pm Friday for domestic Pacific coast clients. “We are providing this service in response to the needs of our global clients, because we want to continue being leaders in the global media analysis space. We support some of the largest global brands doing measurement today. Our largest clients each exceed 100 users in over 20 countries with 16 languages in their account,” said CEO Brad Brodigan. “Now all of our clients can take full advantage this superior service, along with many of the other features designed for enterprise clients, at no additional cost to them,” continued Brodigan.

Patrick Keegan, vice president of global services added, “Clients already tell us that we provide them with outstanding support, but our goal is to provide a best-in-class service response globally. 85% of our user interactions are via email, which is how most of them choose to get support. Historically, our average response time during the business day has been within a couple of hours – though it can depend on the complexity of the request. In all cases we respond within a business day. Through our new Community Portal, we’ll expand that service level experience to round-the-clock support for all regions.”

About Biz360

The leader in social media intelligence, Biz360 provides the most comprehensive social media monitoring solution, from easy-to-use self-service to full-service capabilities, a global reach far beyond others, and the combination of traditional media analysis with today's fast-moving social media landscape. Using advanced data analytics, we aggregate and analyze vast amounts of news and social media data to yield ongoing, relevant metrics, which enable our clients to understand and engage their target audiences more effectively, respond to competitive threats, evaluate trends and improve the return on their marketing investments. Biz360's clients include Aetna, AstraZeneca and CA. Biz360 can be reached at 866.424.9360, www.biz360.com or http://twitter.com/biz360.

Contact

Tamairah Boleyn, Biz360
(503) 292-5807
Tam.boleyn@biz360.com